Quick answers to the most common issues.
How do I log in to the app?+
Your login credentials are sent by your coach when your account is created. Use the email and password from that message. If you forgot your password, contact your coach via WhatsApp.
My diet or workout plan is not showing up.+
Plans are assigned by your coach. If you see a blank plan screen, it means your coach hasn't assigned a plan yet. Contact them directly on WhatsApp.
How do I complete my weekly check-in?+
Go to the Check-In screen from your dashboard. Check-ins are typically done on Sundays. Fill in your weight, sleep hours, skipped meals, and upload a progress photo.
Step count is not syncing.+
On iOS, go to Settings → Health → Data Access & Devices → Shree Phanindra and ensure Read access is enabled for Steps. On Android, go to Health Connect settings and grant Shree Phanindra permission to read steps.
How do I delete my account?+
Go to the More tab → Account → Delete Account. This permanently deletes all your data. This action cannot be undone.
The app is crashing or not loading.+
Try force-quitting and reopening the app. If the issue persists, delete and reinstall it from the App Store. Your data is stored on our servers so nothing will be lost.
How do I change my password?+
Go to the More tab → tap your profile card. A Change Password option is available there. You can also ask your coach to reset it.
Can I access the portal on a web browser?+
Yes! Visit client.shreephanindra.com on any browser. Your login credentials are the same as the mobile app.